Zero commission, permanently, in writing
Your number. Your customers. Your money.
Cibunora gives your food business its own WhatsApp ordering line. We never take a cut of your orders.
- We never take a percentage of an order. Not now, not at scale.
- The WhatsApp number is registered to you. Leave and take it with you.
- Your customer installs nothing and creates no account. They order in WhatsApp.
Your numbers, not ours
Bring last month’s payout statement.
Every food business loses a different amount, because the commission rate, the order value and the discounts you fund are yours alone. A number worked out on somebody else’s restaurant is an advertisement. So we do it on yours.
- Send us one WhatsApp message. No form, no password, no email.
- Tell us what you sell and roughly what you take a month.
- We work out what the aggregators deduct from you, and what stays if you order direct.
We answer with a figure and how it was reached. If direct ordering will not move enough for you to bother, we will say so.
Hyderabad first. Three clusters, then the next city.
Madhapur and Gachibowli · KPHB and Kukatpally · Ameerpet and SR Nagar
How an order actually happens
Your customer messages you. Not us.
- 10
They message you first
A QR code on the bill, a link in your Instagram bio, or the number they already have saved. A click-to-WhatsApp entry point opens a 72-hour free window.
- 21
One reply, not a conversation
Greeting, whether you are open, an Open menu button and Reorder last. One message doing four jobs.
- 30
The whole cart, inside a form
Categories, items, half or full, add-ons, quantity, address, payment choice. A native WhatsApp Flow, not a chat tree. Nothing here costs a message.
- 41
Order created
The Flow submits, the order lands on your phone and in the kitchen, and the customer gets a summary with a payment link or a COD confirmation.
- 51
Paid, with a token
The payment webhook fires and the customer gets a token number and a time. Money settles to your account, not ours.
- 61-2
Then it goes quiet
Status updates are batched and capped at two, and you choose how many. Next time, one tap: reorder last.
Per completed order
4–5
billable WhatsApp messages. A conversational bot that asks “what would you like?” and waits for a reply costs 12–18.
Free until 1 October 2026. Chargeable after it. The section further down does that arithmetic in rupees.
The architecture, not the slogan
Your number. Your customers. Your money.
Yours
- The phone number, registered to your business
- The WhatsApp Business Account and the display name customers see
- The customer relationship. They are messaging your shop, not a marketplace
- The money. Payments settle to your account through a Razorpay Route sub-merchant, never into ours
Ours
- The partner relationship with Meta, and the line of credit shared onto your account so you never attach a card to Meta
- One consolidated invoice, reconciled per message against your prepaid wallet at our published rate
- The software, the uptime and the support
And the part most companies skip: what happens to the numbers.
Customer numbers are masked by default. You and your staff see 98XXXXX721, not the full number. Messaging still works — the platform sends on your behalf without showing the identifier. Revealing a number needs consent, and every reveal is logged with who did it and why. That is your protection as much as the customer’s: a departing staff member cannot walk out with your list.
We hold the records; you are licensed to use them. Not the same as owning the database, and we are not going to pretend otherwise. What that buys you in writing: we never market to your customers on our own behalf, never use one shop’s list to help another, never build a cross-tenant consumer database, and give you a full export on request during the contract and for 30 days after it ends.
What we will not tell you
We cannot get you off the aggregators. Nobody can.
Your monthly order volume
That thin band is the entire business case, and it is enough. On the revenue you put in at the top of this page it is worth more every month than the subscription costs — and it compounds, because the customer who orders directly the second time usually orders directly the fifth time too.
We will not get you off Swiggy and Zomato.
They bring you discovery you cannot replicate, and people who have never heard of you. Stay on them. What we change is what happens to the customer the second time.
We do not bring you demand.
We have no consumer app, no marketplace and no riders, and we are not building any of them. Every order that comes through Cibunora is one your own customer chose to place with you.
Direct ordering will not take over your business.
Ten to fifteen per cent of volume is what this realistically reaches. On a good month with a QR code on every bill and a WhatsApp number on your board, the top of that band. Anyone quoting you more is selling.
We will not sell you a campaign you cannot legally send.
Marketing and meal plans need Meta business verification, which needs real registration documents. Hyderabad has roughly 75,000 food establishments and about 25,000 licensed ones. If you cannot verify, we will tell you at the first visit and sell you the plan that works instead.
We are not free, and we will not become free.
Free software attracts people who were never going to buy anything, and it trains the market to think the product is worthless. There is a 14-day trial that starts when your first real order lands, not when you sign.
One more disclosure, unprompted
We receive a referral share from our payment partner — a small fraction of the payment processing charge, not of your food revenue. Your payment charges are the same as or lower than going direct.
We are telling you because zero commission is the whole brand, and a brand that has to be caught out is worth nothing. We take no percentage of your order value. That is in the contract, permanently, in writing.
“Keep the aggregators for discovery. Keep 100% of the money from everyone who comes back.”
The questions we actually get asked
Straight answers, including the awkward ones.
Rapido Ownly is free. Why would I pay you?
Stay on all of them. We are not a delivery app and we are not competing for that order. We are for the people who already know you — the ones who have your number, who order the same thing every Tuesday, and who currently go through an app that charges you a quarter of the bill to reach a customer you already had.
On a zero-commission marketplace you still do not own the customer. They own the app, the data and the ranking. Zero-commission marketplaces have historically raised prices once they held the volume, and when that happens you have no list, no number and no way to reach anyone. And they cannot lend to you or supply your kitchen. We can, eventually, do both.
What does it cost?
A fixed amount every month. Never a percentage of an order, never a cut of a bill, never a fee that grows because you had a good week. That is the whole shape of it, and it does not change.
We will tell you the figure on WhatsApp, alongside what the aggregators deducted from you last month, because the two numbers only mean something next to each other. You are not comparing us to other software. You are comparing us to the commission, and that comparison is different for every shop.
Ask, and you will get a straight answer in one message. If direct ordering will not move enough for you to bother, you will get that answer too.
Why do you want my sales data?
Only if you switch it on, and it is five separate switches, not one tick box. Running your orders. Us marketing to you. Showing your record to lenders. Supply offers. Anonymous benchmarking. Each one is separately revocable from a screen you can find, and turning one off does not turn off the others.
The reason it is worth switching on: eight months of settled order history is the difference between a bank seeing a cash business it cannot underwrite and a bank seeing a business with verified daily revenue. That is a loan at bank rates instead of a daily-collection lender at thirty to forty-eight per cent. You can switch it off any time.
Will I lose my WhatsApp Business app and all my old chats?
No. Since May 2025 Meta supports running the WhatsApp Business app and the ordering system on the same number at the same time, and about six months of your chat history syncs across at setup. New messages appear in both places.
Two things to know: do not uninstall the Business app, and open it at least once every thirteen days or the connection drops. Disappearing messages, view-once media and live location do not sync. Everything else does.
Do I need GST and registration to use this?
Not to take orders. Inbound WhatsApp ordering works without Meta business verification, permanently — the daily conversation limit only counts conversations you start, and your customers start these.
You do need verification to send campaigns, broadcasts or a daily tiffin menu push, because those are business-initiated. Verification needs genuine documents, and Meta treats an incomplete or invented submission as an offence in its own right. If you cannot verify, we will say so at the first visit and put you on Lite, which is a permanent configuration rather than a waiting room.
My supplier has given me credit for fifteen years.
Keep him. We are not asking you to move your buying. When Cibunora Supply reaches your cluster, start with rice and oil only, one delivery, and compare the bill against his. If it is not better, you have lost one delivery. Supply is Layer 3 and is not live yet.
What happens if I want to leave?
The WhatsApp number and the account are registered to your business, so you leave with them. That is the whole point of building it per-business rather than putting everyone on one Cibunora number, which Meta prohibits anyway.
Your customer records are held by us as processor and licensed to you while the contract runs. You can ask for a full export in a defined format at any point during the contract and for thirty days after it ends. Unused wallet balance is handled under the published refund policy.
Do you take anything from my order value? Anything at all?
No percentage of your food revenue, ever. That is written into the contract and it is the entire brand.
One disclosure so you never find it out from somebody else: we receive a referral share from our payment partner, which is a fraction of the payment processing charge. Your payment charges are the same as or lower than going direct to them. It does not touch your order value.
The regulars already know what they want.
They should not have to go through an app to order it.
Photograph: Amitabha Gupta, CC BY 4.0
Find out what it is costing you.
One message. Tell us what you sell and roughly what you take a month, and we will work out what the aggregators deduct from you — on your numbers, not on an example restaurant.
We are in Hyderabad. You will be talking to someone who has sat in a kitchen at eight in the evening, not to a chatbot.