Legal

Terms of service

This is the agreement between Cibunora and a food business. It is the document that has to survive the argument, so it is the one least suited to being written by whoever built the website.

One thing about it is already settled and is not up for drafting: the commitment that we do not take a share of what a shop sells belongs in here, in writing, rather than living only on a marketing page. A promise that is only ever made in a headline is not a promise.

What this document will cover.

The scope is settled. The wording is not, and the wording is the part that binds — so it is being drafted with a lawyer rather than written here by whoever built the page.

The written commitment that Cibunora takes no commission on a business’s sales, stated as a term rather than as a claim.
What the service is, and what it is not — there is no delivery fleet and no marketplace, and the agreement should say so as firmly as this website does.
Who owns what. The menu, the customer list and the order history belong to the business, and the agreement records that rather than leaving it to how the software happens to work.
How a business leaves, what it takes with it, and in what form.
What each side is responsible for when an order goes wrong, including the parts that depend on WhatsApp and on a payment provider rather than on us.
Uptime, planned maintenance, and what happens when something outside our control stops working.
How the agreement can change, and how much notice a business gets before a change takes effect.
Which law applies and where a dispute is heard.

Its status, stated plainly.

This document is not published yet. Nothing on this page is a term, and nothing on it should be relied on as one. When the wording is settled it will replace this page in full, and it will carry a date so you can tell when it came into force.

We are not opening the service to businesses before these are in place. Publishing a draft here would be worse than saying this: a draft reads as binding, and a commitment nobody has agreed to is not one we should be able to make by writing it on a website.

In the meantime, write to a person.

Grievance officer: [GRIEVANCE OFFICER NAME]
Grievance email: [GRIEVANCE OFFICER EMAIL]
Registered name: [REGISTERED COMPANY NAME]
Registered address: [REGISTERED ADDRESS], [CITY], [STATE] [PIN]

Those values are placeholders. The officer has not been appointed and the address has not been filled in — and rather than print a plausible-looking name so the page looks finished, it says so. A grievance address that nobody answers is worse than an admitted gap.

Anything else, including a question about what happens to your information before these are published, goes to the contact page. You will get a written answer from a person.